If all your IT department does is BAU work, you have a problem

Over the years I’ve heard stories from peers and read them online about the very ordinary experiences they had as IT workers.  I’ve even experienced it myself.  A common theme is that the IT department is only performing a maintenance function, often called Business as Usual (BAU), operations or break-fix work.  Being in that position can be very dangerous.

Read moreIf all your IT department does is BAU work, you have a problem

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